Part-Time Intake & Care Coordination Specialist

Home Health & Hospice Care; New Hampshire; Hybrid; USD 25,000 - 39,000; Part time

Job summary

Home Health & Hospice Care in Merrimack, NH, is seeking an Intake Specialist for a part-time, benefits-eligible role. The position focuses on coordinating patient referrals, validating insurance, and ensuring smooth intake processes for home health and hospice services.

You will be a primary contact for referral sources, patients, and internal teams, providing accurate information and timely processing while delivering excellent customer service and maintaining EMR records.

Qualifications

• Detail-oriented with strong organizational and critical thinking skills.
• Effective communicator with a customer-first mindset.
• Collaborative team player with a positive, solution-focused attitude.
• Comfortable managing multiple tasks in a fast-paced environment.
• Meets background check requirements.

Responsibilities

• Manage incoming referrals and ensure accurate, timely processing.
• Educate callers on agency services and connect them to appropriate resources.
• Verify insurance benefits, authorizations, and payer requirements.
• Create and maintain patient records in the EMR system.
• Identify missing documentation and follow up with referral sources.
• Collaborate with care teams, liaisons, and departments to coordinate admissions.
• Route referrals appropriately to support timely start of care.
• Deliver exceptional customer service to internal and external partners.
• Maintain productivity standards and contribute to a team-oriented environment.

Skills

Detail-oriented

Effective communicator

Collaborative team player

Multitasking

Education

Current RN with NH Board of Nursing

ASN or BSN degree

High school diploma

Tools

Epic EMR

Job description

Home Health & Hospice Care in Merrimack, NH, is seeking an Intake Specialist for a part-time, benefits-eligible role. The position focuses on coordinating patient referrals, validating insurance, and ensuring smooth intake processes for home health and hospice services.

You will be a primary contact for referral sources, patients, and internal teams, providing accurate information and timely processing while delivering excellent customer service and maintaining EMR records.