Intake Specialist - Part time (benefits eligible!)

Home Health & Hospice Care; Thorntons Ferry (NH); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health, dental, and vision coverage

Tuition assistance

Job summary

Home Health & Hospice Care in Merrimack, NH is seeking an Intake Specialist for part-time hours (24 per week) with benefits. The role focuses on coordinating referrals, ensuring accurate intake, and acting as a primary contact for referral sources and families.

You will verify insurance, assist with authorizations, maintain EMR records, and support admissions in collaboration with clinical teams. Must have a high school diploma; RN preferred; Epic EMR experience a plus.

Qualifications

• High school diploma required; background check will be conducted.
• Front-line intake experience preferred but not required.
• Experience with medical office or patient scheduling is a plus.

Responsibilities

• Coordinate patient referrals and intake processes.
• Educate callers about agency services and next steps.
• Verify insurance benefits and payer requirements.
• Create and maintain patient records in the EMR.
• Collaborate with care teams to coordinate admissions.
• Deliver high-quality customer service to partners.

Skills

Attention to detail

Communication skills

Customer service orientation

Time management

Education

High school diploma

Tools

Epic EMR

Job description

Intake Specialist - Part time (benefits eligible!)

Job Category: Administration

Requisition Number: INTAK001972

• Part-Time

Locations

Showing 1 location

Home Health & Hospice
Merrimack, NH 03054, USA

Description

24 hours per week: Friday, Saturday and Sunday, 8:00am - 4:30pm

Who We Are:

Home Health & Hospice Care is where purpose-driven clinicians and caregivers come to do the work they were meant to do. As a locally rooted nonprofit serving southern New Hampshire since 1883, we offer a supportive, mission focused environment where you can provide meaningful 1:1 care, build real connections with patients and families, and enjoy true work–life balance. With small territories, strong team support, and the autonomy to practice at the top of your skills, you’ll spend less time in your car and more time making a difference. Here, your voice matters, your growth is supported, and your work has purpose every single day.

About the Job:

The Intake Support Specialist plays a critical role in coordinating patient referrals and ensuring a smooth intake process for home health and hospice services. This position serves as a key point of contact for referral sources, patients, and internal teams, ensuring accurate information, timely processing, and excellent customer service.

What You’ll Do:

• Manage incoming referrals and ensure accurate, timely processing
• Educate callers on agency services and connect them to appropriate resources
• Verify insurance benefits, authorizations, and payer requirements
• Create and maintain patient records in the EMR system
• Identify missing documentation and follow up with referral sources
• Collaborate with care teams, liaisons, and departments to coordinate admissions
• Route referrals appropriately to support timely start of care
• Deliver exceptional customer service to internal and external partners
• Maintain productivity standards and contribute to a team-oriented environment

Who You Are:

• Detail-oriented with strong organizational and critical thinking skills
• Effective communicator (written and verbal) with a customer-first mindset
• Collaborative team player with a positive, solution-focused attitude
• Comfortable managing multiple tasks in a fast-paced environment
• High school diploma required
• Meets background check requirements

Preferred:

• Current RN with the New Hampshire Board of Nursing
• Minimum of two year experience in medical/surgical nursing
• Minimum of one year experience in medical coding and third-party payer authorizations
• ASN or BSN degree
• Knowledge of Epic EMR

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
  Short-term, long-term disability, life & pet insurance
  Tuition reimbursement & Nursing Student Loan Paydown Program
  403(b) Retirement savings plans
  Continuous earned time accrual

We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.