Part-Time Hotel Front Desk Receptionist

Hampton Inn & Suites Ogden; Ogden (UT); On-site; USD 21,000 - 22,000; Full time

Job summary

Hampton Inn & Suites Ogden is seeking a friendly front desk agent to welcome guests and manage check-ins and check-outs with accuracy and warmth.

You will answer inquiries, assist with reservations, coordinate with housekeeping, and address guest concerns to deliver an exceptional experience for every visitor of our Ogden property.

Qualifications

• Microsoft Office and reservation systems knowledge.
• High school diploma or GED required.
• 1+ year hotel industry experience preferred.
• Strong telephone handling and ability to stay calm under pressure.
• Excellent interpersonal, time management, organization and customer service skills.

Responsibilities

• Greet guests warmly, check them in and out, issue keys and confirm room numbers.
• Coordinate with housekeeping to ensure rooms are ready.
• Answer calls and inquiries about bookings, rates, amenities and rewards.
• Address guest complaints as needed.
• Maintain current and accurate guest information through bookkeeping tasks.

Skills

Microsoft Office

Customer service

Telephone handling

Interpersonal skills

Education

High school diploma or GED

Tools

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

Compensation: $15 - $16 hourly

Qualifications

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct