Part-Time Hotel Front Desk Clerk

Hospitality Associates; Meridian (ID); On-site; USD 21,000 - 22,000; Part time

Job summary

Hospitality Associates in Meridian, Idaho is seeking a friendly front desk agent for our guest services team. This part-time role involves welcoming guests, handling bookings, answering questions, and resolving concerns to ensure a great stay.

You will greet, check-in and check-out guests, manage accounts, communicate with housekeeping, take calls and assist with room rates, amenities, and rewards by delivering warm, professional service. Weekend shifts are required.

Qualifications

• Strong customer service and communication skills.
• Ability to handle stressful situations calmly and effectively.
• Experience in hospitality or front desk roles is a plus.

Responsibilities

• Greet guests warmly and assist with check-in/check-out processes.
• Manage guest accounts, bookings, and inquiries about room rates and availability.
• Field customer questions, resolve complaints, and relay needs to appropriate teams.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or equivalent

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

This is a part-time position that may require a combination of day and evening shifts and requires weekend availability. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment.

Compensation:

$15 - $16 hourly

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent

Responsibilities:

• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready