Part-Time Hospital Onsite Tech Support (Patient TV)

Volara; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Uniguest is hiring an Onsite Support Representative to assist patients and hospital staff with our pCare technologies. This part-time role operates at Penn Presbyterian Medical Center, providing hands-on support for bedside TV, digital signage, and related devices.

You will troubleshoot, train users, and replace small equipment while maintaining a focus on patient experience and service quality in a fast-paced healthcare setting.

Qualifications

• Exceptional customer service and communication skills.
• Be self-motivated and able to work independently in a fast-paced environment.
• Basic computer skills.
• Customer service experience 1 year is preferred.

Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers' expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Skills

Customer service

Communication

Independent worker

Basic computer skills

1 year experience (preferred)

Education

High school diploma or equivalent

Job description

Uniguest is hiring an Onsite Support Representative to assist patients and hospital staff with our pCare technologies. This part-time role operates at Penn Presbyterian Medical Center, providing hands-on support for bedside TV, digital signage, and related devices.

You will troubleshoot, train users, and replace small equipment while maintaining a focus on patient experience and service quality in a fast-paced healthcare setting.