Technical Support Specialist

4 Corner Resources; Lathrop (CA); On-site; USD 23,866 - 33,992; Part time

Job summary

A staffing agency in California is seeking a Bilingual Technical Support Specialist for a seasonal role in Lathrop, CA. In this entry-level position, you will assist end users with IT support, troubleshoot technical issues, and provide excellent customer service. Candidates must be bilingual in English and Spanish, with a passion for technical growth. The role requires availability for different shifts, including weekends.

Qualifications

• Minimum of 3 months of experience troubleshooting computer hardware or software.
• Minimum of 3 months of experience with desktop operating systems.
• Strong passion to grow and develop technical support skills.

Responsibilities

• Assist with incoming IT requests via phone, tickets, and help desk orders.
• Provide excellent customer service by building rapport and solving technical issues.
• Troubleshoot and resolve hardware/software problems.

Skills

Bilingual in English and Spanish

Troubleshooting computer hardware/software

Customer service background

Problem-solving abilities

Education

Degree in Computer Science or IT

Job description

Job Title: Bilingual Technical Support Specialist

Location: Onsite – Lathrop, CA

Pay Rate: $21 per hour

Schedule: 3 different shifts available; candidates must be able to work at least 1 Saturday or Sunday per week

Duration: Seasonal role – November 12th through April

Introduction

4 Corner Resources is seeking Bilingual Technical Support Specialists to join our client’s team in Lathrop, CA. This seasonal position is responsible for supporting end users by studying technical applications, ensuring proper operations, making recommendations, and maximizing computer system capabilities. If you are passionate about providing hands‑on IT support and growing your technical skills, this is a great opportunity to do so in a fast‑paced environment.

Day‑to‑Day Responsibilities

• Assist with incoming IT requests via phone, tickets, and help desk orders
• Provide excellent customer service by building rapport and solving technical issues
• Test fixes to ensure problems are fully resolved
• Track, document, and record help desk requests and issues within the system
• Troubleshoot and resolve hardware/software problems, including installations, updates, and configurations
• Perform follow‑up calls to confirm client satisfaction with resolutions
• Deliver hands‑on desktop support for end users
• Perform other related duties as assigned

Required Qualifications

• Minimum of 3 months of experience troubleshooting computer hardware or software (degree in Computer Science or IT may substitute)
• Minimum of 3 months of experience with desktop operating systems
• Bilingual in English and Spanish
• Prior experience testing and maintaining computer systems
• Strong passion to grow and develop technical support skills

Preferred Qualifications

• Previous help desk or desktop support experience
• Familiarity with diagnostic tools and ticketing systems
• Customer service background with proven problem‑solving abilities

Job Details

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology

Industry: IT Services and IT Consulting