Part-Time Gym Member Services Pro (9a-1:30p)

Planet Fitness - TG3E/CM3; Springboro (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO (Paid Time Off)

Free Black Card Membership

401(k) and Roth Retirement Savings

Job summary

Planet Fitness - TG3E/CM3 in Ohio is seeking a Member Services Representative to greet members and guests, handle inquiries, process memberships, and maintain a clean, welcoming club environment. You will provide information about memberships and promotions, including upgrades like Black Card, and support billing questions with a positive, customer-focused approach.

The role requires on-site work, a professional demeanor, and the ability to learn club policies.

Qualifications

• Must be 18 years or older.
• On-site work required.
• CPR/AED certification within required timeframes.
• Tanning certification within company timeframes.
• National Sex Offender Registry check.
• E-Verify participation for Utah locations.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Answer phones professionally and efficiently.
• Keep the club clean and safe, including restrooms and workout areas.
• Provide information about memberships and amenities; tours and sign-ups.

Skills

Customer service

Communication

Positive attitude

Punctuality

Education

High school diploma or equivalent

Job description

Planet Fitness - TG3E/CM3 in Ohio is seeking a Member Services Representative to greet members and guests, handle inquiries, process memberships, and maintain a clean, welcoming club environment. You will provide information about memberships and promotions, including upgrades like Black Card, and support billing questions with a positive, customer-focused approach.

The role requires on-site work, a professional demeanor, and the ability to learn club policies.