Part-Time Guest Services Specialist

Texas Western Hospitality Group; Laredo (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Texas Western Hospitality Group's Home2 Suites in Laredo, TX is seeking a friendly Front Desk Associate for a part-time role. You will greet guests, check them in/out, answer calls, and help with reservations while maintaining a welcoming atmosphere.

The ideal candidate has customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Join a team that values guest satisfaction and professional service.

Qualifications

• Previous hotel front desk experience preferred.
• Familiarity with hotel phone systems and basic computer skills.
• Strong verbal and written communication.
• Interpersonal skills for guest interactions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
• Process payments and maintain accurate records of guest transactions
• Provide exceptional customer service by anticipating guest needs and responding promptly to requests
• Assist with reservations and inquiries, ensuring accurate information is provided to guests
• Maintain a clean and organized front desk area

Skills

Front desk guest service

Customer service

Phone etiquette

Multitasking

Written communication

Job description

Texas Western Hospitality Group's Home2 Suites in Laredo, TX is seeking a friendly Front Desk Associate for a part-time role. You will greet guests, check them in/out, answer calls, and help with reservations while maintaining a welcoming atmosphere.

The ideal candidate has customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Join a team that values guest satisfaction and professional service.