NIGHT AUDIT- Part Time Front Desk

Texas Western Hospitality Group; Laredo (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Texas Western Hospitality Group's Home2 Suites in Laredo, TX is seeking a friendly Front Desk Associate for a part-time role. You will greet guests, check them in/out, answer calls, and help with reservations while maintaining a welcoming atmosphere.

The ideal candidate has customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Join a team that values guest satisfaction and professional service.

Qualifications

• Previous hotel front desk experience preferred.
• Familiarity with hotel phone systems and basic computer skills.
• Strong verbal and written communication.
• Interpersonal skills for guest interactions.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
• Process payments and maintain accurate records of guest transactions
• Provide exceptional customer service by anticipating guest needs and responding promptly to requests
• Assist with reservations and inquiries, ensuring accurate information is provided to guests
• Maintain a clean and organized front desk area

Skills

Front desk guest service

Customer service

Phone etiquette

Multitasking

Written communication

Job description

Job Details

Job Location: Home2 Suites Laredo - Laredo, TX 78045

Position Type: Part Time

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
• Process payments and maintain accurate records of guest transactions
• Provide exceptional customer service by anticipating guest needs and responding promptly to requests
• Assist with reservations and inquiries, ensuring accurate information is provided to guests
• Maintain a clean and organized front desk area

Experience

• Previous hotel experience in a customer service role is preferred
• Familiarity with hotel phone systems and basic computer skills
• Strong communication skills, both verbal and written
• Excellent interpersonal skills with the ability to interact effectively with guests and team members
• Ability to multitask and prioritize tasks in a fast-paced environment

We offer competitive pay rates and opportunities for career growth within our organization. If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you.

Qualifications