Guest Room Attendant | Hospitality & Cleanliness Pro

Texas Western Hospitality Group; Laredo (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Home2 Suites by Hilton Laredo North in Laredo, TX is seeking a dedicated Housekeeper to clean and services guest rooms daily, maintain brand standards, and support guest satisfaction. In this full-time role, you will handle bed making, cleaning, restocking supplies, reporting repairs, and coordinating with front desk to ensure rooms are ready for sale.

We offer a team-oriented environment and opportunities to grow within a premier hotel operator.

Responsibilities

• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Changes sheets, makes beds, and vacuums in both stay-over and check-out guest rooms.
• Dusts entire guest room, including tables, nightstands, dressers, light fixtures, televisions, air conditioning units, and window sills in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains the security of equipment, keys, and supplies issued each day.
• Reports lost and found articles to the supervisor.
• Replaces light bulbs
• Transports trash and waste to disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to the specific brand and company minutes per room standard
• Follows procedures for team cleaning and self-inspection program.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Job description

Home2 Suites by Hilton Laredo North in Laredo, TX is seeking a dedicated Housekeeper to clean and services guest rooms daily, maintain brand standards, and support guest satisfaction. In this full-time role, you will handle bed making, cleaning, restocking supplies, reporting repairs, and coordinating with front desk to ensure rooms are ready for sale.

We offer a team-oriented environment and opportunities to grow within a premier hotel operator.