Guest Service Leader — Front Desk & Team Coach

Festival Foods; West Allis (WI); Sur place; USD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Associate discount

Weekly pay

Two-week advanced scheduling

Vision & Dental Insurance

Parental leave

Résumé du poste

Festival Foods in West Allis, WI is seeking a Full-Time Guest Service Representative (GSR) to join our team. The role focuses on delivering exceptional guest service, leading front desk operations, and ensuring smooth daily store processes in a fast-paced environment.

You will work primarily evenings and weekends, providing friendly, efficient service and guiding a team of service desk personnel, cashiers, and baggers to meet guest needs.

Qualifications

• Strong leadership and the ability to manage a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Problem-solving abilities to resolve guest concerns.
• Organizational talent to juggle priorities and adjust schedules.

Responsabilités

• Provide helpful guest service and address guest concerns at the front desk.
• Lead by example, uphold service standards, and guide associates in daily operations.
• Manage staffing, scheduling, and scheduling changes based on business needs.
• Monitor lane flow, direct guests, and oversee checkout operations.
• Ensure compliance with labor laws and maintain department cleanliness.

Connaissances

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Customer Service

Description du poste

Festival Foods in West Allis, WI is seeking a Full-Time Guest Service Representative (GSR) to join our team. The role focuses on delivering exceptional guest service, leading front desk operations, and ensuring smooth daily store processes in a fast-paced environment.

You will work primarily evenings and weekends, providing friendly, efficient service and guiding a team of service desk personnel, cashiers, and baggers to meet guest needs.