Guest Service Lead - Front Desk & Team Coaching

Festival Foods; West Allis (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) Program

Job summary

Festival Foods in West Allis, WI is hiring a Full-Time Guest Service Representative (GSR) reporting to the Guest Services Manager. Must be available weekdays 4–10pm and one weekend day.

You will deliver exceptional guest service at the front desk, lead a team, and help manage scheduling and operations in a fast-paced grocery setting. Join a community-focused employer offering strong associate benefits, weekly pay, and opportunities to grow in a hospitality-focused environment.

Qualifications

• Excellent leadership and interpersonal skills.
• Ability to manage a fast-paced front desk environment.
• Willingness to work evenings and weekends.
• Strong commitment to guest service and hospitality.

Responsibilities

• Provide helpful guest service and friendly assistance at the service desk.
• Lead by example and guide associates in daily operations.
• Utilize leadership tools and reference materials for coaching.
• Oversee operations and maintain department cleanliness and functionality.
• Support guests by directing, assisting, and resolving issues.
• Monitor schedules and adjust staffing based on demand.
• Maintain staffing levels and coverage for shifts.
• Enforce labor laws and proper breaks for minor employees.
• Optimize daily scheduling for efficiency and guest flow.
• Communicate with shift managers about coverage needs.
• Manage lane flow and keep cash drawers ready.
• Track attendance and manage lateness/absences.
• Cart management and collection processes.
• Honor commitments with reliable attendance and replacements.
• Support the team with additional duties as assigned.

Skills

Leadership

Problem Solving

Org Skills

Team Training

Job description

Festival Foods in West Allis, WI is hiring a Full-Time Guest Service Representative (GSR) reporting to the Guest Services Manager. Must be available weekdays 4–10pm and one weekend day.

You will deliver exceptional guest service at the front desk, lead a team, and help manage scheduling and operations in a fast-paced grocery setting. Join a community-focused employer offering strong associate benefits, weekly pay, and opportunities to grow in a hospitality-focused environment.