Guest Service Lead — Full-Time with Great Benefits

UNAVAILABLE; Janesville (WI); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate Discount: 15% off groceries

Weekly pay

Vision & Dental Insurance

Paid parental leave (3 weeks)

401(k) with company match

Descripción de la vacante

Festival Foods in Janesville, WI is seeking a Full-Time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk and lead service activities. Reports to: Guest Services Manager.

The role requires welcoming guests, answering questions, and guiding a team to provide friendly, efficient service that enhances the guest experience. Responsibilities include leading by example, managing scheduling, monitoring operations, and ensuring compliance with labor laws,

Formación

• Excellent communication and interpersonal skills.
• Ability to manage and inspire a team in a fast-paced environment.
• Strong problem-solving and guest-service focus.
• Organizational skills to juggle priorities and adjust schedules.

Responsabilidades

• Provide Helpful Service: handle guest questions and concerns with professionalism.
• Lead by Example: reinforce culture and guide service desk and cashier teams.
• Utilize Leadership Tools: use coaching cards, shift reports, and operational binders.
• Oversee Operations: monitor activity and keep the department clean and functional.
• Support: assist guests, manage checkout lines, and provide timely help.
• Monitor & Adjust: manage staff schedules and labor-law compliance.
• Maintain Staffing Levels: ensure adequate coverage for demand.
• Enforce Labor Laws: schedule minors appropriately and follow legal guidelines.
• Optimize Scheduling: adjust daily schedules based on traffic and sales.
• Communicate with Shift Managers: notify for assistance when needed.
• Manage Lane Flow: open extra lanes during busy periods.
• Track Attendance: communicate lateness/absences via shift reports.
• Cart Management: ensure cart availability and efficient collection.
• Honor Commitments: reliable attendance and advance notice for absences.
• Support the Team: other duties as assigned.

Conocimientos

Strong Leadership

Problem-Solving Skills

Organizational Talent

Teamwork & Training

Descripción del empleo

Festival Foods in Janesville, WI is seeking a Full-Time Guest Service Representative (GSR) to deliver exceptional guest service at the front desk and lead service activities. Reports to: Guest Services Manager.

The role requires welcoming guests, answering questions, and guiding a team to provide friendly, efficient service that enhances the guest experience. Responsibilities include leading by example, managing scheduling, monitoring operations, and ensuring compliance with labor laws,