Guest Service Lead: Front Desk & Team Leadership

Festival Foods; Janesville (WI); Vor Ort; USD 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) plan with company match

Zusammenfassung

Festival Foods in Janesville, WI is seeking a dedicated Guest Service Representative (GSR) for a full-time role. You will greet guests, answer questions, and ensure a welcoming environment at the front desk, with leadership responsibilities over service staff.

The position emphasizes hospitality, staffing coordination, schedule management, and compliance with labor guidelines, delivering high-quality guest experiences daily.

Qualifikationen

• Strong leadership and interpersonal skills.
• Problem-solving abilities to resolve guest concerns.
• Ability to juggle multiple priorities in a busy environment.

Aufgaben

• Provide helpful guest service and address guest questions with professionalism.
• Lead by example and guide front desk staff and cashiers in daily operations.
• Monitor Guest Service activity and maintain department cleanliness and functionality.

Kenntnisse

Leadership

Problem-solving

Organizational skills

Teamwork & training

Jobbeschreibung

Festival Foods in Janesville, WI is seeking a dedicated Guest Service Representative (GSR) for a full-time role. You will greet guests, answer questions, and ensure a welcoming environment at the front desk, with leadership responsibilities over service staff.

The position emphasizes hospitality, staffing coordination, schedule management, and compliance with labor guidelines, delivering high-quality guest experiences daily.