Part-Time Guest Service Associate (Sun-Tue) - PTO & Travel

Olympia Hospitality; Boston (MA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Health insurance

401K plan with discretionary match

Paid time off (PTO)

Earned wage access

7 paid holidays

Employee Assistance Program (EAP)

Travel discounts for employees

Job summary

Olympia Hospitality is seeking a part-time Guest Service Representative to work AM or PM shifts Sunday through Tuesday in Boston. You will greet guests, handle reservations, check-in/out, and resolve issues while delivering outstanding service.

We offer a comprehensive benefits package and a family-friendly culture that puts well-being first, including health coverage, retirement plans, paid time off, and earnings access. Apply today and start building a rewarding hospitality career.

Qualifications

• Provide high-level customer service and effective communication with guests and team members.
• Must be able to learn quickly, follow instructions, and maintain composure under pressure.

Responsibilities

• Greet guests and ensure a smooth check-in process.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate guest transaction records.
• Address guest concerns and resolve issues to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies to ensure guest safety and security.
• Collaborate with housekeeping to prepare rooms for occupancy.
• Provide exceptional customer service to enhance the guest experience.
• Stay informed about hospitality trends and participate in training.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a part-time Guest Service Representative to work AM or PM shifts Sunday through Tuesday in Boston. You will greet guests, handle reservations, check-in/out, and resolve issues while delivering outstanding service.

We offer a comprehensive benefits package and a family-friendly culture that puts well-being first, including health coverage, retirement plans, paid time off, and earnings access. Apply today and start building a rewarding hospitality career.