Guest Service Associate (Part-Time) – $24/hr | Travel Discounts

The Revolution Hotel; Boston (MA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Health insurance

Dental & vision insurance

401K

Paid time off (PTO)

Earned wage access

Employee assistance program

Exclusive hotel travel discounts

Job summary

The Revolution Hotel is seeking a part-time guest service representative in Boston to manage morning or evening shifts on Sundays through Tuesdays. The role centers on delivering outstanding guest service, handling reservations, check-in/check-out, and resolving guest issues while maintaining accurate records.

We offer a community-focused workplace with competitive benefits and opportunities for growth. If you’re enthusiastic and customer-focused, apply today and join a team that values

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about hotel amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Education

High school diploma

Job description

The Revolution Hotel is seeking a part-time guest service representative in Boston to manage morning or evening shifts on Sundays through Tuesdays. The role centers on delivering outstanding guest service, handling reservations, check-in/check-out, and resolving guest issues while maintaining accurate records.

We offer a community-focused workplace with competitive benefits and opportunities for growth. If you’re enthusiastic and customer-focused, apply today and join a team that values