PART-TIME Guest Service Associate

Hotel Lucine; Cambridge (MA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Hotel Lucine in Cambridge, MA seeks a reservations-focused team member who maximizes revenue by delivering outstanding guest service. You will handle reservation sales, manage guest accounts with accuracy, and assist across the guest experience from check-in to check-out.

You will resolve issues promptly, coordinate with departments to ensure seamless stays, and contribute to a warm, efficient front desk environment.

Responsabilidades

• Provide excellent customer service to maximize revenue.
• Handle reservation sales with accuracy and efficiency.
• Manage guest accounts and billing.
• Assist guests in check-in and check-out and resolve issues.

Descripción del empleo

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.