Guest Experience Specialist - Hospitality & Travel Perks

The Revolution Hotel; Stowe (VT); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health coverage

401K plan

Life insurance

PTO

Holidays

Earned wage access

Employee Assistance Program

Sober support network

Travel discounts

Résumé du poste

Olympia Hospitality is seeking a Guest Service Representative to greet guests, handle reservations, and ensure a seamless check-in/check-out experience. You will respond to inquiries via phone, email, or in person, process payments, and coordinate with multiple departments to fulfill guest requests.

The role emphasizes high-quality customer service, attention to detail, and the ability to remain calm under pressure while maintaining a welcoming, professional demeanor.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Responsabilités

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Connaissances

Customer service

Communication

Attention to detail

Phone skills

Learn quickly

Team collaboration

Formation

High school diploma or equivalent

Description du poste

Olympia Hospitality is seeking a Guest Service Representative to greet guests, handle reservations, and ensure a seamless check-in/check-out experience. You will respond to inquiries via phone, email, or in person, process payments, and coordinate with multiple departments to fulfill guest requests.

The role emphasizes high-quality customer service, attention to detail, and the ability to remain calm under pressure while maintaining a welcoming, professional demeanor.