Part-Time Guest Experience Lead

Festival Foods; Manitowoc (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Scheduling

Vision & Dental

Well-being Support

401(k) Match

Job summary

Festival Foods in Manitowoc is seeking a Part-Time Guest Service Representative to welcome guests, answer questions, and support a smooth front desk operation. You will lead by example and help create a hospitable shopping environment.

The role emphasizes strong communication, the ability to manage schedules, supervise team members, and enforce safety and labor guidelines while delivering outstanding service. Join a team that values guests and community.

Qualifications

• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced retail setting.
• Commitment to guest service excellence and teamwork.
• Willingness to lead, train, and support front desk staff.

Responsibilities

• Provide helpful guest service and address questions with professionalism.
• Lead by example and guide service desk staff in daily operations.
• Oversee scheduling and adjust staffing based on traffic.
• Monitor compliance with procedures and maintain cleanliness.
• Open additional lanes during busy periods and manage checkout flow.
• Communicate with Shift Managers when assistance is needed.
• Track attendance and ensure timely attendance and replacements.

Skills

Leadership

Guest service

Scheduling

Team leadership

Job description

Festival Foods in Manitowoc is seeking a Part-Time Guest Service Representative to welcome guests, answer questions, and support a smooth front desk operation. You will lead by example and help create a hospitable shopping environment.

The role emphasizes strong communication, the ability to manage schedules, supervise team members, and enforce safety and labor guidelines while delivering outstanding service. Join a team that values guests and community.