Part-Time Guest Experience Lead

Build-A-Bear Workshop; Dallas (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sales Lead at Build-A-Bear Workshop is a role model Bear Builder designated as Floor Leader on Duty during shifts, providing direction to Bear Builders and modeling Experience First behaviors with a focus on achieving store sales goals. When not Floor Leader on Duty, the Sales Lead functions as a Bear Builder, delivering exceptional Guest service and guiding a team.

They uphold brand standards, create a welcoming environment for Guests, and contribute to a high-performing store atmosphere

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing
• Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
• Display strong team commitment, being dependable, engaged, and helpful
• High school diploma or GED equivalent
• Availability to work 15-25 hours per week

Job description

The Sales Lead at Build-A-Bear Workshop is a role model Bear Builder designated as Floor Leader on Duty during shifts, providing direction to Bear Builders and modeling Experience First behaviors with a focus on achieving store sales goals. When not Floor Leader on Duty, the Sales Lead functions as a Bear Builder, delivering exceptional Guest service and guiding a team.

They uphold brand standards, create a welcoming environment for Guests, and contribute to a high-performing store atmosphere