Part-Time Store Leader — Experience-First Sales

Build-A-Bear Workshop; Greenwood (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Build-A-Bear Workshop seeks a Sales Lead who serves as a role model Bear Builder and acts as Floor Leader on Duty on designated shifts. The role directs a team to meet store sales goals while delivering exceptional guest experiences.

When not Floor Leader on Duty, the Sales Lead functions as Bear Builder, upholding brand standards, training others, and contributing to a positive guest environment.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.
• Build-A-Bear store associate experience preferred.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals.
• Model Experience First behaviors.
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing.
• Provide exceptional Guest service by actively engage with Guests, using the Experience First Make Behaviors.
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests.
• Display strong team commitment, being dependable, engaged, and helpful.

Skills

Guest service

Team leadership

Floor leadership

Feedback delivery

Education

High school diploma or GED

Associate degree in business/management

Job description

Build-A-Bear Workshop seeks a Sales Lead who serves as a role model Bear Builder and acts as Floor Leader on Duty on designated shifts. The role directs a team to meet store sales goals while delivering exceptional guest experiences.

When not Floor Leader on Duty, the Sales Lead functions as Bear Builder, upholding brand standards, training others, and contributing to a positive guest environment.