Part-Time Front Office Agent

Camelback Resort; Tannersville (Monroe County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading resort as a Part-Time Front Office Agent, where you'll provide exceptional service to guests during their stay. Responsibilities include check-in/check-out, answering inquiries, and ensuring guest satisfaction. Enjoy perks like complimentary access to attractions, paid training, and competitive wages.

Benefits

Complimentary access to Camelbeach and local amusement parks

Paid Training

Referral Bonuses

Competitive wages

Next day pay

Tuition Reimbursement

Medical, dental, vision insurance

401K

Vacation and PTO

Qualifications

• Exceptional Guest Service skills required.
• Must be able to speak and read English; additional languages are a plus.

Responsibilities

• Greet guests warmly and provide a welcoming check-in/check-out experience.
• Assist guests with inquiries, reservations, and special requests.
• Handle guest complaints or concerns with empathy and professionalism.

Skills

Guest Service

Communication

Job description

Join to apply for the Part-Time Front Office Agent role at Camelback Resort.

Job Details

Description

Job Title: Front Desk Agent

Department: Front Office/Guest Services

Reports to: Front Office Supervisor

Our Front Desk team is made up of courteous and specially trained members responsible for providing attentive and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

What’s In It For Me

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more. Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*
• Full-Time status benefits

How I Can Create Guests For Life

• Smile!
• Greet guests warmly and provide a welcoming check-in/check-out experience.
• Answer and direct incoming phone calls promptly and professionally.
• Assist guests with inquiries, reservations, and special requests.
• Process payments accurately and handle cash, credit card, and room charge transactions.
• Maintain knowledge of resort services, amenities, local attractions, and events to assist guests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
• Handle guest complaints or concerns with empathy, professionalism, and timely resolution.
• Maintain accurate records of reservations, room availability, and guest preferences.
• Uphold front desk security protocols, including verifying guest identification.
• Balance cash drawer and perform end-of-shift audits and reports.
• Communicate effectively with other departments to ensure smooth operations.
• Maintain cleanliness and organization of the front desk and lobby area.
• All other duties as assigned.

Is This The Job For Me

• Guest Service or Front Desk experience preferred but not required.
• Exceptional Guest Service skills required.
• Must be 16 years of age or older.
• Availability to include weekdays, weekends, evenings, and holidays.
• Follow all resort policies, procedures, and safety standards.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must be able to speak and read English; additional languages are a plus.
• Must have reliable transportation.

This job description is a general outline of duties and responsibilities and is subject to change by Camelback Resort at any time. Responsibilities are guidelines only and not necessarily limited to these specifications.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitality

Referrals increase your chances of interviewing at Camelback Resort by 2x.

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