Front Office Agent (Part-Time/Full-Time) - Monticello, NY

Hyatt Hotels Corporation; Village of Monticello (NY); On-site; Full time

Job summary

Join a luxury hotel in Monticello, NY as a Front Office Agent. This role involves creating exceptional guest experiences through effective communication and service. Ideal for those with front desk experience, the position offers comprehensive training and a supportive team environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Discounted hotel stays

Qualifications

• At least one year of front desk experience.
• Fluency in English (reading, writing, speaking).

Responsibilities

• Handle guest registration and inquiries.
• Process payments and communicate hotel services.

Skills

Communication

Problem resolution

Interpersonal skills

Customer service

Education

High School diploma

2-year college degree

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Front Office Agent (Part-Time/Full-Time) - Monticello, NY

Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Front Office Agent partners with the Director of Operations to create a luxury guest experience.

As a boutique, luxury property with 14 keys, the front office team is a tight-knit, dynamic group that employs team-style service daily. Candidates eager to learn are encouraged to apply; comprehensive training in all front office areas will be provided to enhance your skills and improve guest service.

Front Office associates handle guest registration, communicate hotel services and promotions, and directly impact the guest experience through casual conversations. Responsibilities also include processing payments and responding to guest inquiries. This role represents Hyatt’s hospitality and is ideal for those with previous front desk experience or interest in hotel clerk roles.

Starting pay is $19 per hour.

Location details:

• Orange County, NY: 40 minutes away
• Pike County, PA: 40 minutes away
• Wayne, PA: 40 minutes away
• Beach Lake, PA: 25 minutes away
• Monticello, NY: 15-20 minutes away

Hyatt offers a competitive benefits package including medical, dental, vision, disability, 401k, and life insurance. Employees enjoy travel perks such as discounted hotel stays and complimentary nights at participating hotels.

All qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

• High School diploma or equivalent; 2-year college degree preferred
• NY State Driver’s License
• Ability to interact effectively with diverse socioeconomic, cultural, and ethnic groups
• At least one year of front desk experience
• Excellent personal presentation and interpersonal skills
• Positive, cheerful demeanor and caring personality
• Problem resolution skills
• Fluency in English (reading, writing, speaking)
• Desire to satisfy guest needs in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods