Front Office Agent (Part-Time/Full-Time) - Monticello, NY

Hyatt Hotels Corporation; White Lake (NY); On-site; Full time

Job summary

Join a luxury boutique hotel as a Front Office Agent, where you will create exceptional guest experiences. This role offers comprehensive training and the opportunity to work in a dynamic team environment. Ideal candidates will have strong communication skills and a positive attitude, contributing to a high-quality service experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Discounted employee rooms

Qualifications

• At least one year of Front Desk experience.
• Fluency in English (reading, writing, speaking).

Responsibilities

• Guest registration and processing payments.
• Communicating hotel services and responding to inquiries.

Skills

Problem-solving

Communication

Interpersonal skills

Customer service

Education

2-year college degree or high school diploma/equivalent

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

Front Office Agent (Part-Time/Full-Time) - Monticello, NY

Located in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Front Office Agent partners with the Director of Operations to create a luxury guest experience.

As a boutique, luxury property with 14 keys, the front office team is a close-knit, dynamic group that provides team-style service daily. Candidates eager to learn are encouraged to apply; comprehensive training in all Front Office areas will be provided to enhance skills and improve guest service.

Responsibilities include guest registration, communicating hotel services and promotions, processing payments, and responding to guest inquiries. This role offers high visibility and the chance to directly impact the guest experience. Previous hotel front desk experience or interest in hotel clerk roles is preferred.

Starting pay is $19 per hour.

Proximity to:

• Orange County, NY – 40 minutes away
• Pike County, PA – 40 minutes away
• Wayne, PA – 40 minutes away
• Beach Lake, PA – 25 minutes away
• Monticello, NY – 15-20 minutes away

Full-time colleagues enjoy a competitive benefits package including medical, dental, vision, disability, 401k, and life insurance. Travel perks such as discounted employee rooms and complimentary nights at participating hotels are also available.

Hyatt is an equal opportunity employer, considering all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

• 2-year college degree or high school diploma/equivalent
• NYS Driver’s License
• Ability to interact effectively with diverse backgrounds
• At least one year of Front Desk experience
• Excellent personal presentation and interpersonal skills
• Positive, cheerful attitude and caring personality
• Problem-solving skills
• Fluency in English (reading, writing, speaking)
• Desire to satisfy guest needs in a fast-paced environment
• Strong verbal and written communication skills
• Ability to stand for long periods