Front Office Agent (Part-Time/Full-Time) - Monticello, NY

Hyatt Hotels; Town of Bethel (NY); On-site; Full time

Job summary

Join a luxury boutique hotel as a Front Office Agent, where you will create memorable guest experiences in a dynamic team environment. This role involves guest registration, service communication, and payment processing, ideal for enthusiastic learners seeking growth in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k

Life Insurance

Discounted Employee Rooms

Complimentary Nights at Hotels

Qualifications

• At least one year of Front Desk Agent experience.
• Fluency in English (reading, writing, speaking).

Responsibilities

• Handle guest registration and communicate hotel services.
• Process payments and respond to guest inquiries.

Skills

Interpersonal Skills

Problem Resolution

Communication

Education

2-year college degree

High school diploma/equivalent

Job description

Job Description: Front Office Agent at The Chatwal Lodge

Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Front Office Agent partners with our Director of Operations to create a luxury guest experience.

As a boutique, luxury property with 14 keys, the front office team at The Chatwal Lodge is a tight-knit and dynamic group, utilizing team-style service daily. Candidates are expected to participate in all areas of Front Office. Enthusiastic learners will benefit from training in all areas of the department to expand their skills and enhance guest service.

Front Office associates handle guest registration and communicate hotel services and promotions. This visible role offers opportunities for casual conversation and directly impacts the guest experience. Responsibilities may include processing payments and responding to guest inquiries. If you have experience as a front desk clerk or an interest in hotel clerk roles, we encourage you to apply!

Starting pay is $19 per hour.

Location:

• Orange County, NY – 40 minutes away
• Pike County, PA – 40 minutes away
• Wayne, PA – 40 minutes away
• Beach Lake, PA – 25 minutes away
• Monticello, NY – 15-20 minutes away

Benefits:

Full-time colleagues enjoy a competitive benefits package including medical, dental, vision, disability, 401k, and life insurance. Hyatt travel perks include discounted employee rooms and complimentary nights at participating hotels.

All qualified candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Minimum Qualifications:

• 2-year college degree or high school diploma/equivalent
• NY State Driver’s License
• Ability to interact effectively with diverse backgrounds
• At least one year of Front Desk Agent experience
• Excellent personal presentation and interpersonal skills
• Positive, cheerful demeanor and caring personality
• Problem resolution skills
• Fluency in English (reading, writing, speaking)
• Desire to satisfy guest needs in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods