Part-Time Front Office Agent

Camelback Resort, PA; Tannersville (Monroe County); On-site; USD 30,000 - 40,000; Full time

Job summary

Camelback Resort is seeking a Front Desk team member to provide exceptional service to guests during check-in and throughout their stay. The role includes managing reservations, assisting guests with inquiries, and maintaining the front desk area. Competitive wages, training, and various perks are offered, making it an excellent opportunity for those interested in guest service.

Benefits

Complimentary access to Camelbeach and local amusement parks

Paid training

Referral bonuses

Competitive wages

Tuition reimbursement

Vacation and PTO

Qualifications

• Exceptional guest service skills required.
• Must be able to speak and read English; additional languages a plus.

Responsibilities

• Greet guests warmly and provide a welcoming check-in/check-out experience.
• Assist guests with inquiries, reservations, and special requests.
• Maintain knowledge of resort services, amenities, local attractions.

Skills

Guest service

Communication

Problem-solving

Job description

Camelback Resorts
301 Resort Dr
Tannersville, PA 18372, USA

Our Front Desk team is made up of courteous and specially trained members responsible for providing attentive and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more, plus great friends & family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Not-to-be-missed employee events throughout the season.
• Referral bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay through PayActiv.
• Tuition reimbursement*
• Vacation and PTO*

How I can create guests for life:

• Smile!
• Greet guests warmly and provide a welcoming check-in/check-out experience.
• Answer and direct incoming phone calls promptly and professionally.
• Assist guests with inquiries, reservations, and special requests.
• Process payments accurately and handle cash, credit card, and room charge transactions.
• Maintain knowledge of resort services, amenities, local attractions, and events to assist guests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
• Handle guest complaints or concerns with empathy, professionalism, and timely resolution.
• Maintain accurate records of reservations, room availability, and guest preferences.
• Uphold front desk security protocols, including verifying guest identification.
• Balance cash drawer and perform end-of-shift audits and reports.
• Communicate effectively with other departments to ensure smooth operations.
• Maintain cleanliness and organization of the front desk and lobby area.
• All other duties as assigned.

Is this the job for me:

• Guest service or front desk experience preferred but not required.
• Exceptional guest service skills required.
• Must be 16 years of age or older.
• Availability to include weekdays, weekends, evenings, and holidays.
• Follow all resort policies, procedures, and safety standards.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must be able to speak and read English; additional languages a plus.
• Reliable transportation required.

This job description is a general outline of duties and responsibilities and is subject to change and revision by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job may include other duties.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.