Part-Time Front Desk & Rentals Coordinator

YWCA York; York (York County); On-site; USD 17,000 - 22,000; Part time

Job summary

YWCA York is seeking a Part-Time Customer Service Associate to join our Operations team in York, PA. You will manage the front desk, handle inquiries, process payments, and assist with coordinating rentals of facility spaces.

The role requires a High School Diploma or GED and at least 3 years of related experience. Availability on Saturdays and evenings is preferred to support events and operations.

Qualifications

• Minimum of a High School Diploma or GED.
• Minimum of 3 years comparable work and/or volunteer experience.
• Proficiency in Microsoft Office, Outlook Email, and managing phone systems.
• Customer service and cash handling experience preferred.

Responsibilities

• Work a part-time schedule of approximately 20 hours per week, with flexibility as needed to support organizational operations.
• Manage the front reception area, serving as the first point of contact for parents, clients, families, and visitors.
• Provide exceptional customer service by responding to inquiries in person, over the phone, and via email in a timely and courteous manner.
• Maintain a well-organized workspace and ensure accurate recordkeeping, documentation, and filing of customer information.
• Accept and process payments accurately, including handling cash, credit card transactions, and issuing receipts in accordance with organizational procedures.
• Support parents, clients, and families by providing information on programs, services, and facility usage.
• Coordinate and oversee the rental process for facility spaces, including scheduling, documentation, and communication with renters.

Skills

Customer service

Cash handling

Interpersonal communication

Time management

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Phone system management

Job description

YWCA York is seeking a Part-Time Customer Service Associate to join our Operations team in York, PA. You will manage the front desk, handle inquiries, process payments, and assist with coordinating rentals of facility spaces.

The role requires a High School Diploma or GED and at least 3 years of related experience. Availability on Saturdays and evenings is preferred to support events and operations.