Patient Services & Scheduling Specialist

University of Michigan Health-West; Allendale Charter Township (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

University of Michigan Health-West in Michigan is seeking a Patient Services Representative to be the first point of contact for patients. You will greet visitors, answer calls, schedule appointments, and assist with patient forms in a fast-paced clinic environment.

Ideal candidates have a high school diploma, strong typing, and excellent customer service. You will support the care team, maintain patient privacy, and handle billing information and messages.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquires.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Typing speed

Medical terminology knowledge

Ability to work under pressure

Education

High school diploma or equivalent

Job description

University of Michigan Health-West in Michigan is seeking a Patient Services Representative to be the first point of contact for patients. You will greet visitors, answer calls, schedule appointments, and assist with patient forms in a fast-paced clinic environment.

Ideal candidates have a high school diploma, strong typing, and excellent customer service. You will support the care team, maintain patient privacy, and handle billing information and messages.