Part-Time Front Desk & Patient Experience Specialist

PM Pediatrics; District Heights (MD); On-site; USD 23,000 - 39,000; Part time

Job summary

PM Pediatrics in District Heights, MD is seeking a Part-time Front Desk Associate to welcome families and manage registration with accuracy and care. You will assist with insurance information, patient flow, and daily front desk operations in a fast-paced pediatric environment. The role emphasizes outstanding customer service, HIPAA adherence, and teamwork.

The position offers flexible hours and requires strong communication and multitasking abilities in a patient-centered clinic setting.

Qualifications

• High school diploma or GED required.
• Prior healthcare front desk experience preferred.
• Strong customer service and communication skills.
• HIPAA privacy requirements knowledge is expected.

Responsibilities

• Greets families in person and on the phone.
• Registers patients and manages demographics, insurance, and payments.
• Assists with self-registration and patient flow.
• Handles documents and maintains HIPAA compliance.
• Coordinates escalations to site leadership.
• Supports care quality initiatives and team communication.
• Opens and closes duties such as stocking and reconciling.

Skills

Customer service

Excellent communication

Time management

Organizational skills

HIPAA compliance

Microsoft Office

Team player

Reliability

Education

High school diploma or GED

Tools

Microsoft Office Suite

Multiple computer systems

Health care software

Job description

PM Pediatrics in District Heights, MD is seeking a Part-time Front Desk Associate to welcome families and manage registration with accuracy and care. You will assist with insurance information, patient flow, and daily front desk operations in a fast-paced pediatric environment. The role emphasizes outstanding customer service, HIPAA adherence, and teamwork.

The position offers flexible hours and requires strong communication and multitasking abilities in a patient-centered clinic setting.