Pediatric Front Desk & Patient Experience Pro

PM Pediatrics; Rockville (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

PM Pediatric Care in Rockville, MD is seeking a Front Desk Associate to warmly welcome families, register patients, and support the medical team with efficient administrative tasks.

The ideal candidate is organized, able to multi-task, maintains HIPAA privacy, and communicates clearly with families and staff in a fast-paced pediatric setting.

Experience in healthcare and a customer-service mindset are a plus; salary ranges from $17 to $28 per hour.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs. Travel to another site within reason may be required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or giving change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and families.
• Comfortable with shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or hospitality experience preferred.
• High school diploma or GED

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Maintains HIPAA compliance in patient accounts and information.
• Registers all patients and maintains accurate demographics and insurance data.
• Manages incoming patient documents and correspondence.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.

Skills

Team player

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Critical thinking

Hospitality experience

Calulation basics

Adaptability

Computer systems

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Rockville, MD is seeking a Front Desk Associate to warmly welcome families, register patients, and support the medical team with efficient administrative tasks.

The ideal candidate is organized, able to multi-task, maintains HIPAA privacy, and communicates clearly with families and staff in a fast-paced pediatric setting.

Experience in healthcare and a customer-service mindset are a plus; salary ranges from $17 to $28 per hour.