Front Desk Associate - Pediatric Care (Per-diem, Part-Time)

PM Pediatrics; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Part time

Job summary

PM Pediatrics is seeking a Front Desk Associate (per-diem) in Columbia Heights, DC. The role involves greeting families, registering patients, and managing daily front desk operations while supporting the medical team with efficient and accurate service.

The ideal candidate has strong customer service and communication skills, experience in healthcare settings, and the ability to navigate multiple computer systems. Part-time hours and a per-diem schedule are available.

Qualifications

• High school diploma or GED required.
• Healthcare environment experience preferred.
• Excellent customer service and telephone skills.
• Able to work in a fast-paced environment.
• Proficient with Microsoft Office and able to navigate multiple computer systems.
• Maintain HIPAA confidentiality and compliance.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Demonstrates empathy and active listening in challenging situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Monitors patient flow and manages waiting/registration processes.
• Registers patients and maintains accurate accounts with demographics and insurance information, HIPAA compliant.
• Manages incoming documents and mail with proper documentation and storage.
• Performs opening and closing duties (organizing, stocking, cleaning, reconciling).
• Executes other duties as assigned.

Skills

Microsoft Office

Customer service

Telephone skills

Verbal communication

Written communication

Detail oriented

Time management

HIPAA compliance

Education

High school diploma or GED

Tools

Multiple computer systems

Job description

PM Pediatrics is seeking a Front Desk Associate (per-diem) in Columbia Heights, DC. The role involves greeting families, registering patients, and managing daily front desk operations while supporting the medical team with efficient and accurate service.

The ideal candidate has strong customer service and communication skills, experience in healthcare settings, and the ability to navigate multiple computer systems. Part-time hours and a per-diem schedule are available.