Part-Time Front Desk & Guest Experience Specialist

Lexima Lodging; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

The Courtyard by Marriott Charlotte Airport North, managed by Lexima Lodging, is seeking a part-time Front Desk Agent in Charlotte, NC. The role requires handling guest check-ins/outs, reservations, inquiries, and delivering courteous service while upholding Lexima standards. English fluency, cash handling, and strong communication are essential.

Weekend and holiday availability is required. The successful candidate will maintain a welcoming reception area, support guest services, and contribute

Qualifications

• High school diploma or equivalent is required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet constraints.
• Must be fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow all Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Use Lexima/brand selling guidelines as part of the inquiry call process.
• Consistently perform above average in the mystery call process.
• Follow up on all wait list reservations.
• Manage suite inventory.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Use proper radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Skills

Customer service

Cash handling

Communication skills

Ability under pressure

Attention to detail

Education

High school diploma or equivalent

Hospitality-related degree preferred

Tools

Front desk computer system

Job description

The Courtyard by Marriott Charlotte Airport North, managed by Lexima Lodging, is seeking a part-time Front Desk Agent in Charlotte, NC. The role requires handling guest check-ins/outs, reservations, inquiries, and delivering courteous service while upholding Lexima standards. English fluency, cash handling, and strong communication are essential.

Weekend and holiday availability is required. The successful candidate will maintain a welcoming reception area, support guest services, and contribute