Part-Time Front Desk: Guest Experience Pro

HEI Hotels & Resorts; Pasadena (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free meals

Travel benefits

Discounts with Marriott brands

Retirement plan

Life insurance

Job summary

HEI Hotels & Resorts operates within a hospitality environment in Pasadena, providing guest services at the Westin Pasadena. The role focuses on greeting guests, handling check-in/check-out, processing payments, and delivering accurate information about local attractions and hotel services.

The position requires composure, strong communication, and the ability to work with a moderately complex computer system.

Qualifications

• Hotel experience preferred.
• Ability to stand and move throughout front office.
• Strong math ability using a calculator.
• Excellent verbal and written communication with guests.

Responsibilities

• Greet guests with a friendly welcome and provide information on hours and local attractions.
• Complete registration, input guest details, and manage room rates and keys.
• Process payments, balance house accounts, and handle vouchers or currency exchanges.
• Answer phones promptly and communicate messages to guests.
• Close guest accounts at checkout and address guest concerns to resolve issues.

Skills

Hotel experience

Cash handling

Customer service

Communication skills

Calculator use

Computer input

Tools

POS system

Front office computer system

Job description

HEI Hotels & Resorts operates within a hospitality environment in Pasadena, providing guest services at the Westin Pasadena. The role focuses on greeting guests, handling check-in/check-out, processing payments, and delivering accurate information about local attractions and hotel services.

The position requires composure, strong communication, and the ability to work with a moderately complex computer system.