Front Desk Pro: Warm Welcomes, Seamless Check-Ins

HEI Hotels & Resorts; Los Angeles (CA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday time off

Pet insurance

401(k) with matching

YouDecide discount program

Hotel Room Discount

Job summary

HEI Hotels & Resorts, owner of Hotel Per La in downtown Los Angeles, seeks a friendly front desk associate to support arrivals and departures and deliver outstanding service. You will greet guests, input registrations, process payments, and share information on local attractions to ensure a positive stay.

Responsibilities include efficient check-in, accurate data entry, handling payments and vouchers, resolving guest concerns, and maintaining professional communication with guests and team

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, with patience, tact and diplomacy.
• Ability to stand and move throughout front office and perform essential job functions.
• Ability to input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and local attractions.
• Complete registration by inputting data into the system and assigning rooms and rates.
• Verify and imprint credit cards; handle payments and balance house accounts.
• Answer phones promptly and relay messages to guests.
• Close accounts on checkout and resolve guest concerns to satisfaction.
• Handle guest complaints and negotiate resolutions, including revenue allowances.
• Remain calm during emergencies and busy periods, using good judgment.

Skills

Hotel experience

Calculator skills

Customer service

Communication

Cash handling

Computer input

Emergency awareness

Teamwork

Job description

HEI Hotels & Resorts, owner of Hotel Per La in downtown Los Angeles, seeks a friendly front desk associate to support arrivals and departures and deliver outstanding service. You will greet guests, input registrations, process payments, and share information on local attractions to ensure a positive stay.

Responsibilities include efficient check-in, accurate data entry, handling payments and vouchers, resolving guest concerns, and maintaining professional communication with guests and team