Room Service Specialist — Elevate Guest Experience

HEI Hotels & Resorts; Pasadena (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental via Anthem BCBS

Vision insurance via EyeMed

Vacation and Holiday programs

Pet insurance via ASPCA

401(k) with matching

Hotel room discounts

YouDecide discounts

Disability plans

Job summary

HEI Hotels & Resorts is hiring for a Room Service role at the Westin Pasadena. Join a team near historic Old Town Pasadena and help deliver exceptional guest experiences through attentive service.

The position involves delivering food and beverage orders, maintaining sanitation, handling cash, and assisting VIP amenities. Hotel experience is preferred, with strong guest communication and physical stamina required.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Lift/move up to 100 lbs. and transport trays up to 30 lbs.
• Effective verbal and written communication.

Responsibilities

• Set up and deliver all food and beverage orders according to guidelines.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and procedures.
• Complete shift side work per operating policies.
• Respond to guest needs and report to supervisor.
• Handle cash in accordance with policies.
• Maintain regular attendance.
• Perform other job-related duties as assigned.

Skills

Hotel experience

Guest communication

Lifting ability

Tray handling

Verbal communication

Written communication

Job description

HEI Hotels & Resorts is hiring for a Room Service role at the Westin Pasadena. Join a team near historic Old Town Pasadena and help deliver exceptional guest experiences through attentive service.

The position involves delivering food and beverage orders, maintaining sanitation, handling cash, and assisting VIP amenities. Hotel experience is preferred, with strong guest communication and physical stamina required.