PT Room Service Server/Server

HEI Hotels & Resorts; Pasadena (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental via Anthem BCBS

Vision insurance via EyeMed

Vacation and Holiday programs

Pet insurance via ASPCA

401(k) with matching

Hotel room discounts

YouDecide discounts

Disability plans

Job summary

HEI Hotels & Resorts is hiring for a Room Service role at the Westin Pasadena. Join a team near historic Old Town Pasadena and help deliver exceptional guest experiences through attentive service.

The position involves delivering food and beverage orders, maintaining sanitation, handling cash, and assisting VIP amenities. Hotel experience is preferred, with strong guest communication and physical stamina required.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Lift/move up to 100 lbs. and transport trays up to 30 lbs.
• Effective verbal and written communication.

Responsibilities

• Set up and deliver all food and beverage orders according to guidelines.
• Conduct floor sweeps and retrieve trays to maintain sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and procedures.
• Complete shift side work per operating policies.
• Respond to guest needs and report to supervisor.
• Handle cash in accordance with policies.
• Maintain regular attendance.
• Perform other job-related duties as assigned.

Skills

Hotel experience

Guest communication

Lifting ability

Tray handling

Verbal communication

Written communication

Job description

About Us

Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!

Compensation

Salary Range: $18.57 - $18.57 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

• Set up and deliver all VIP amenities.

• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.

• Complete all shift side work as outlined in the hotel's operating policies and procedures.

• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.

• Perform all cash handling responsibilities in accordance with company policies and procedures.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to communicate well with guests.

• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.

• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.