Part-Time Front Desk & Guest Experience Lead

SoulCycle Inc.; Newton (MA); On-site; USD 21,000 - 23,000; Part time

Job summary

SoulCycle Inc. in Newton, MA is seeking part-time front desk staff to deliver the signature SoulCycle hospitality. The role requires at least 3 days per week totaling 20 hours, with mandatory availability on Saturdays or Sundays and peak holiday shifts.

You will provide high-level customer service, assist with studio tasks, check-in riders, and maintain a welcoming environment. You will support instructors and staff to ensure a smooth class experience, and you must be friendly, organized, and

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude with friendly, professional phone and email etiquette.
• Superior organizational skill.
• Availability: at least 3 days per week totaling 20 hours, with one day on Saturday or Sunday.
• Peak holiday shifts required for all employees.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure successful class check-in.
• Work as a cohesive team with all SoulCycle staff members for efficiency and camaraderie.
• Assist with training and coaching of new front desk staff.
• Maintain product knowledge for studio retail operations.
• Maintain SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping; clean exercise equipment, floors, mirrors.
• Clean common areas including front desk, lockers, retail shelves, office, hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Communication

Organization

Phone etiquette

Email etiquette

multitasking

Job description

SoulCycle Inc. in Newton, MA is seeking part-time front desk staff to deliver the signature SoulCycle hospitality. The role requires at least 3 days per week totaling 20 hours, with mandatory availability on Saturdays or Sundays and peak holiday shifts.

You will provide high-level customer service, assist with studio tasks, check-in riders, and maintain a welcoming environment. You will support instructors and staff to ensure a smooth class experience, and you must be friendly, organized, and