Studio Front Desk & Guest Experience Specialist (Part-Time)

SoulCycle; Washington (District of Columbia); On-site; USD 21,000 - 28,000; Part time

Job summary

SoulCycle Washington, DC studio is seeking a friendly front desk associate to deliver outstanding hospitality and support class operations. This part-time role requires at least 3 days per week, totaling 20 hours, with weekend availability.

You will greet clients, answer phones and emails, assist with studio tasks, and help train new front desk staff while maintaining the SoulCycle aesthetic and positive culture.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment, floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Prioritization & multitasking

Initiative

Excellent communication

Problem solving

Positive attitude

Phone & email etiquette

Organizational skills

Job description

SoulCycle Washington, DC studio is seeking a friendly front desk associate to deliver outstanding hospitality and support class operations. This part-time role requires at least 3 days per week, totaling 20 hours, with weekend availability.

You will greet clients, answer phones and emails, assist with studio tasks, and help train new front desk staff while maintaining the SoulCycle aesthetic and positive culture.