Part-Time Studio Front Desk Lead

Equinox; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

SoulCycle is seeking a part-time front desk attendant in New York to deliver exceptional guest experiences, manage check-ins, and support studio operations. You will help maintain our welcoming environment and assist instructors to ensure smooth class check-ins.

Availability requires 20 hours weekly with at least one weekend day, plus readiness for peak holiday shifts. You’ll join a team that upholds SoulCycle’s hospitality, culture, and aesthetic across the studio.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skill.
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Phone etiquette

Organizational skills

Job description

SoulCycle is seeking a part-time front desk attendant in New York to deliver exceptional guest experiences, manage check-ins, and support studio operations. You will help maintain our welcoming environment and assist instructors to ensure smooth class check-ins.

Availability requires 20 hours weekly with at least one weekend day, plus readiness for peak holiday shifts. You’ll join a team that upholds SoulCycle’s hospitality, culture, and aesthetic across the studio.