Part-Time Front Desk & Guest Experience Lead

SoulCycle; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

SoulCycle in the United States is hiring for a part‑time front desk role focused on exceptional guest service and studio support. You will help with daily tasks, assist instructors, and uphold the brand’s hospitality standards while maintaining a positive, proactive attitude.

Ideal candidates thrive in a fast‑paced environment, demonstrate strong communication, organization, and teamwork, and are available to cover peak holiday shifts and weekend hours.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi‑task within a fast‑paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can‑do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skill.
• Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check‑in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Multitasking

Communication

Organizational skills

Phone etiquette

Email etiquette

Positive attitude

Teamwork

Availability 3 days

Job description

SoulCycle in the United States is hiring for a part‑time front desk role focused on exceptional guest service and studio support. You will help with daily tasks, assist instructors, and uphold the brand’s hospitality standards while maintaining a positive, proactive attitude.

Ideal candidates thrive in a fast‑paced environment, demonstrate strong communication, organization, and teamwork, and are available to cover peak holiday shifts and weekend hours.