Part-Time Front Desk Associate: Guest Champion

Colwen Management Inc; Boston (MA); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Retirement Plan

Hotel Discounts for Associates

Training Programs

Job summary

Colwen Hotels is seeking a Part Time Front Desk Associate for Midtown Hotel in Boston. You will greet guests, process check-ins, provide local area information, and support reservations with a customer-service focus.

Responsibilities include efficient front desk operations, handling payments, and coordinating with housekeeping while maintaining brand standards and a welcoming lobby environment.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with the local area and attractions.
• Proficient with Microsoft Office and common software programs.
• Willingness to work a 7-day rotation including nights, weekends, and holidays.

Responsibilities

• Register guests and handle reservations, info on local area.
• Provide exceptional guest service and welcome guests courteously.
• Manage front desk operations; ensure timely check-in/check-out.
• Coordinate with housekeeping and communicate guest requests.
• Process payments and handle confidential guest information securely.
• Adhere to brand standards and maintain lobby areas.

Skills

Verbal and written communication

Organizational skills

Interpersonal skills

Customer service

Local area knowledge

Tech savviness

Tools

Microsoft Office Suite

Property management system

Job description

Colwen Hotels is seeking a Part Time Front Desk Associate for Midtown Hotel in Boston. You will greet guests, process check-ins, provide local area information, and support reservations with a customer-service focus.

Responsibilities include efficient front desk operations, handling payments, and coordinating with housekeeping while maintaining brand standards and a welcoming lobby environment.