Part Time Front Desk Associate - Midtown Hotel

Colwen Management Inc; Boston (MA); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Retirement Plan

Hotel Discounts for Associates

Training Programs

Job summary

Colwen Hotels is seeking a Part Time Front Desk Associate for Midtown Hotel in Boston. You will greet guests, process check-ins, provide local area information, and support reservations with a customer-service focus.

Responsibilities include efficient front desk operations, handling payments, and coordinating with housekeeping while maintaining brand standards and a welcoming lobby environment.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with the local area and attractions.
• Proficient with Microsoft Office and common software programs.
• Willingness to work a 7-day rotation including nights, weekends, and holidays.

Responsibilities

• Register guests and handle reservations, info on local area.
• Provide exceptional guest service and welcome guests courteously.
• Manage front desk operations; ensure timely check-in/check-out.
• Coordinate with housekeeping and communicate guest requests.
• Process payments and handle confidential guest information securely.
• Adhere to brand standards and maintain lobby areas.

Skills

Verbal and written communication

Organizational skills

Interpersonal skills

Customer service

Local area knowledge

Tech savviness

Tools

Microsoft Office Suite

Property management system

Job description

Part Time Front Desk Associate - Midtown Hotel

Job Category: Rooms Front Office

Requisition Number: FRONT005546

Apply now

• Posted : July 29, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Boston, MA 02115, USA

Description

The Midtown Hotel, a Colwen Hotels Property, is seeking a friendly, customer service focused Part Time Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Rate: $24.00

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.