Hotel Front Desk Associate - Guest Experience Champion

Colwen Management Inc; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

401K Plan

Hotel Discount Travel Program

Job summary

AC Hotel Cleveland Circle, a Colwen Hotels property in Boston, is seeking a friendly Front Desk Associate to manage guest registrations, reservations, and information for guests about the hotel and local area. Previous service experience is welcomed and encouraged to join our team.

Responsibilities include greeting guests, processing check-ins/outs, addressing inquiries, and ensuring a smooth front desk operation.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.

Responsibilities

• Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Coordinate with Housekeeping to track room readiness and guest requests.

Skills

Customer service

Communications

Organizational skills

Microsoft Office

Tools

Property Management System

Microsoft Office

Job description

AC Hotel Cleveland Circle, a Colwen Hotels property in Boston, is seeking a friendly Front Desk Associate to manage guest registrations, reservations, and information for guests about the hotel and local area. Previous service experience is welcomed and encouraged to join our team.

Responsibilities include greeting guests, processing check-ins/outs, addressing inquiries, and ensuring a smooth front desk operation.