Part-Time Front Desk Agent | Guest Services Pro

CSM Corporation; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 22,000 - 25,000; Part time

Job summary

CSM Lodging Services in Bloomington, MN is seeking a Part-Time Front Desk Agent for 7:00 AM - 3:00 PM at Courtyard Bloomington by Mall of America. This on-site role focuses on guest service and efficient front desk operations.

You will check guests in/out, verify billing, create reservations, and provide local information while upholding brand standards. Strong communication and reliability are essential in a fast-paced hotel environment.

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Follows company procedures when handling cash and processing financial transactions
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Knowledgeable of hotel emergency procedures

Skills

Guest service

Communication skills

Attention to detail

Attendance reliability

Physical stamina

Mobility

Education

High school diploma or GED

Job description

CSM Lodging Services in Bloomington, MN is seeking a Part-Time Front Desk Agent for 7:00 AM - 3:00 PM at Courtyard Bloomington by Mall of America. This on-site role focuses on guest service and efficient front desk operations.

You will check guests in/out, verify billing, create reservations, and provide local information while upholding brand standards. Strong communication and reliability are essential in a fast-paced hotel environment.