Front Desk Agent, Part Time 3:00 to 11:00 PM | Courtyard, Bloomington

CSM Corporation; BLOOMINGTON (MN); On-site; USD 22,041 - 24,796; Part time

Job summary

CSM Corporation is seeking a Front Desk Agent for the Courtyard Bloomington, part-time, with 3:00 to 11:00 PM shifts. You will greet guests, process check-ins/outs, verify billing, and provide local information.

This on-site role requires a high school diploma and at least one year of guest service experience. The position emphasizes friendly service, attention to detail, reliability, and teamwork to support hotel operations.

Qualifications

• 1+ year guest service experience preferred
• Excellent verbal communication skills
• Detail oriented in a fast-paced environment
• Reliable attendance and punctuality

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations
• Assist guests with hotel information and hours of operation
• Upsell rooms and amenities to maximize revenue
• Follow cash handling procedures and cost controls
• Maintain a clean and safe work area in accordance with regulations
• Participate in department and hotel meetings
• Provide high level of service to exceed guest expectations

Skills

Verbal communication

Guest service

Attention to detail

Team player

Attendance reliability

Physical stamina

Education

High school diploma or GED

Job description

Front Desk Agent, Part Time 3:00 to 11:00 PM | Courtyard, Bloomington

Job Category: Front Office

Requisition Number: FRONT008605

• Posted : July 24, 2026
• Full-Time
• On-site
• Rate : $16.50 USD per hour

Locations

Showing 1 location

Courtyard Bloomington
Courtyard Bloomington By Mall Of America | CSM Lodging Services
7800 Bloomington Ave S
Bloomington, MN 55425, USA

Courtyard Bloomington
Courtyard Bloomington By Mall Of America | CSM Lodging Services
7800 Bloomington Ave S
Bloomington, MN 55425, USA

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Schedule: Part Time - Friday and Saturday evenings, and Sunday when needed

Salary: $16.50 - $17.50 per hour, dependent on experience

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

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Skills

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.