Overnight Front Desk Auditor & Guest Experience Lead

CSM Corporation; BLOOMINGTON (MN); Hybrid; USD 24,000 - 25,000; Part time

Job summary

CSM Corporation is hiring for a Night Audit position at Courtyard Bloomington in Bloomington, MN. The role balances daily financials, manages overnight duties, and ensures guest satisfaction through professional service.

The ideal candidate has 2+ years of guest service experience, overnight manager-on-duty experience, and strong computer and communication skills. This is a part-time, on-site role with a pay range of $17.50–$18.50 per hour.

Qualifications

• 2+ years prior guest service experience required, preferably in a hospitality setting.
• Prior night audit or accounting experience preferred.
• Excellent computer knowledge and communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
• High school diploma or GED is required.

Responsibilities

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Skills

Guest service

Night audit

Accounting

Computer literacy

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

CSM Corporation is hiring for a Night Audit position at Courtyard Bloomington in Bloomington, MN. The role balances daily financials, manages overnight duties, and ensures guest satisfaction through professional service.

The ideal candidate has 2+ years of guest service experience, overnight manager-on-duty experience, and strong computer and communication skills. This is a part-time, on-site role with a pay range of $17.50–$18.50 per hour.