Part-Time Front Desk Agent — Guest Experience Pro

Sagemont Hotels; Loma Linda (CA); In loco; USD 19.000 - 28.000; Part-time

Descrizione del lavoro

Courtyard Loma Linda is hiring a Part-Time Front Desk Agent to be the first point of contact for guests, ensuring a smooth and memorable arrival and departure in line with Wings of Excellence standards.

You will handle registrations, payments, and guest inquiries, while promoting hotel amenities and local attractions. The role requires flexibility to work nights, weekends, and holidays as part of a cohesive hotel team.

Competenze

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, ChoiceAdvantage, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.

Mansioni

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.
• Manage room assignments, rate verifications, and payment authorizations accurately in the PMS.
• Balance all front desk cash, credit, and room charge transactions in accordance with accounting policies.
• Assist with same-day reservations, group check-ins, and modifications as needed.
• Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per SOP.
• Respond to calls, emails, and internal messages using approved communication systems.
• Adhere to all hotel policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace.

Conoscenze

Verbal communication

Written communication

Organizational skills

Multitasking

Formazione

High school diploma or equivalent (hospitality preferred)

Strumenti

Hilton OnQ/PEP

Marriott FOSSE

ChoiceAdvantage

IHG Opera Cloud

Descrizione del lavoro

Courtyard Loma Linda is hiring a Part-Time Front Desk Agent to be the first point of contact for guests, ensuring a smooth and memorable arrival and departure in line with Wings of Excellence standards.

You will handle registrations, payments, and guest inquiries, while promoting hotel amenities and local attractions. The role requires flexibility to work nights, weekends, and holidays as part of a cohesive hotel team.