Front Desk Agent - Courtyard Loma Linda

Sagemont Hotels; Loma Linda (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Sagemont Hotels is seeking a Front Desk Agent for Courtyard Loma Linda. This role requires delivering exceptional guest experiences by facilitating smooth check-in/check-out processes and addressing guest needs promptly. The ideal candidate has a high school diploma and at least 1 year of customer service experience, preferably within a hotel setting. Proficiency in Property Management Systems is a plus. Flexible availability, including nights and weekends, is required for this role.

Qualifications

• Minimum 1 year of front desk or customer service experience, preferably in a hotel.
• Proficiency with PMS systems like Hilton OnQ or Marriott FOSSE preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Manage room assignments and payment authorizations accurately.
• Respond promptly to calls, emails, and internal messages.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

College coursework in hospitality

Tools

Property Management Systems (PMS)

Job description

Courtyard Loma Linda is now hiring Front Desk Agents. As a Front Desk Agent, you are the guest’s first impression — the Ground Control of our hospitality experience — ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.

Front Desk Agents serve as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotel's commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

Key Responsibilities

Guest Experience

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

Reservations & Financial Transactions

• Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).
• Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies.
• Assist with same-day reservations, group check-ins, and modifications as needed.

Communication & Coordination

• Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP.
• Respond promptly to calls, emails, and internal messages using approved communication systems.

Compliance & Brand Standards

• Adhere to all Hotel's policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace at all times.
• Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.

Work Environment & Schedule

• This position requires flexible availability, including nights, weekends, and holidays.
• This position works as one part of the Hotel team and shares in our culture.
• Uniform and appearance standards must be maintained at all times per the Hotels policy.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.