Guest Experience Front Desk Specialist

Sagemont Hotels; Loma Linda (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Courtyard Loma Linda is hiring Front Desk Agents to welcome guests, manage check-ins/check-outs, and promote services with warmth and professionalism.

Responsibilities include handling reservations, balancing transactions, and coordinating with housekeeping and management to ensure exceptional guest experiences. Flexible schedule includes nights, weekends, and holidays. High school diploma and hospitality exposure preferred.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.

Responsibilities

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Balance front desk transactions and process payments accurately.
• Assist with same-day reservations, group check-ins, and modifications as needed.
• Maintain clear communication with housekeeping, maintenance, and management regarding room status and VIP arrivals.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Education

High school diploma

Hospitality coursework

Tools

PMS systems

Job description

Courtyard Loma Linda is hiring Front Desk Agents to welcome guests, manage check-ins/check-outs, and promote services with warmth and professionalism.

Responsibilities include handling reservations, balancing transactions, and coordinating with housekeeping and management to ensure exceptional guest experiences. Flexible schedule includes nights, weekends, and holidays. High school diploma and hospitality exposure preferred.