Guest Experience Specialist - Flexible Shifts

Crescent Hotels & Resorts; Los Angeles (CA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Benefit plan

401K matching

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts in Los Angeles, CA is seeking a part-time Guest Experience Agent to greet guests, register arrivals, and assist with checkout, delivering outstanding service.

You will use the POS system, upsell hotel services, and help guests with inquiries while maintaining a friendly, efficient, and professional demeanor.

This role offers flexible days, evenings and weekend shifts, competitive hourly pay, and access to our benefits and travel discounts.

Qualifications

• Prior experience as a Guest Experience Agent in a hotel or high-volume customer-facing environment.
• Passion for delivering excellent guest service and ensuring satisfaction.
• Flexibility to work days, evenings, and weekends.
• Excellent computer skills and team spirit.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out using the POS system and processing payments.
• Demonstrate knowledge of hotel information, room categories, rates, packages and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests and resolve issues promptly and professionally.
• Receive, input, relay messages and ensure guests are properly informed.

Job description

Crescent Hotels & Resorts in Los Angeles, CA is seeking a part-time Guest Experience Agent to greet guests, register arrivals, and assist with checkout, delivering outstanding service.

You will use the POS system, upsell hotel services, and help guests with inquiries while maintaining a friendly, efficient, and professional demeanor.

This role offers flexible days, evenings and weekend shifts, competitive hourly pay, and access to our benefits and travel discounts.